- 名称:Handing Problems and Complaints
- 类型:行政表格
- 大小:12.0 KB
- 更新时间:05-02 20:40:13
- 下载次数:4719次
- 语言:简体中文
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《Handing Problems and Complaints》下载简介
Conversation
A.Handlingacomplaintaboutrooms
Clerk:Reception.CanIhelpyou?
Guest:Yes.ThisisMrs.WinstoninRoom207.Icheckedintomyroom15minutesago.
C:YesiseverythingallrightinyourroomMrs.Winston?
G:Wellno.Firstthebathroomisinatotalmess.Theshowerdoesn’thavehotwaterandthetubisdirty.Thefloorisallwetandthereisnomattress.Thenthereisnosoapnotowelsnoteventoiletpaper.
C:OhI’msorrytohearthat.Wedoapologizefortheinconve-niencecaused.I’llhavetheshowerfixedthetubcleanedthefloordriedandthetoiletitemssenttoyourroomimmediately.
G:That’snotall.TheworstthingisthatthewaterclosetiscloggedandwhenIflushedititoverflew.
C:Ohdearweareterriblysorryforallthismess.Youseethehotelhasjustopenedandwearealsoterriblyunderstaffed.Soifyoupleasegetyourluggagereadywewillmoveyoutoanotherroom.I’llsendabellmanuptoyourroomandhelpyouwiththeluggage.
G:Thankyou.
C:You’rewelcome.Thisisreallytheleastweshoulddoforyou.
B.Handlingacomplaintaboutluggage
Clerk:Reception.CanIhelpyou?
Guest:MynameisFrankandI’minRoom1010.Icheckedintomyroom40minutesagoandmyluggagehasn’tbeenbroughtuptomyroomyet.
C:I’msorrytohearthatsir.HowmanypiecesdidyouhaveMr.Frank?
G:Twosuitcasesandashoulderbag.
C:Isthereanametagattachedtoyourluggage?
G:NoI’mafraidnot.
C:I’llgetintouchwiththeBellCaptain’sDeskrightaway.
G:Thankyou.
C:MR.Frankthebellmenarebusydeliveringluggagetoguests’rooms.Becaisethereisnonametagattachedtoyourluggageweneedspendmoretimeinfindingit.Pleasedon’tworry.We’llhaveitsenttoyourroomassoonaswefindit.
G:Thankyou.
C:Gladtobeofservice.
C.Handlingacomplaintaboutnoise
Clerk:Goodmorningsir.WhatcanIdoforyou?
Guest:I’mBellowinRoom908.Canyouchangetheroomforme?It’stoonoisy.Mywifewaswokenupseveraltimesbythenoisetheluggageelevatormade.Shesaiditwastoomuchforher.
C:I’mawfullysorrysir.Idoapologize.Room908isattheendofthecorridor.It’spossiblethatthenoiseisheardearlyinthemorningwhenallisquiet.
G:AnyhowI’dliketochangeourroom.
C:Noproblemsir.We’llmanageitbutwedon’thaveanyspareroomtoday.Couldyouwaittilltomorrow?TheAmericanPeople-to-peopleEducationDelegationwillbeleavingtomorrowmorning.There’llbesomeroomsforyoutochoosefrom.
G:Allright.Ihopewe’llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.
C:Besure.I’llmakeanoteofthat.Everythingwillbetakencareof.Andifthereisanythingmoreyouneedpleaseletusknow.
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