酒店避免跑单管理程序提要：如果客人没有在便笺上特意注明，在18点时，开始有礼貌地提醒所有期望离店客人其离店时间
来源自 www.liushuye.com酒店避免跑单管理程序
Objectives
目的
*To control the number of sellable rooms
控制可销售房间的数量
*To avoid skippers
避免跑单
Policy Statement
政策阐述
It is the hotel’s policy that all due out guests after 18:00 hours are contacted and that their check out time is established.
该政策旨在，在18点以后联系并告知要离店的客人离店时间已经确定。
Procedures
程序
1.Check the number of due out guests at 12:00 hours.
在12点以后确定期望离店的客人数量。
2.Check the number of due out guests at 14:00 hours
在14点以后确定期望离店的客人数量。
3.Check the number of due out guests at 16:00 hours
在16点以后确定期望离店的客人数量。
4.Check the individual guest folios and check the check out times in the folio
检查独行客人的便笺，在便笺中确定其离店时间。
5.Contact the guests that exceeded their check out time by more than 1 hour by telephone and ask politely about their check out time
如果客人超越了其离店时间1小时以上，礼貌地于其联系，并确定其离店时间。
6.Check the number of due out guests at 18:00 hours
在18点以后确定期望离店客人的数量。
7.Start calling all due out guests at 18:00 hours and inform politely about their check out time – if not specifically mentioned in the folio.
如果客人没有在便笺上特意注明，在18点时，开始有礼貌地提醒所有期望离店客人其离店时间。
8.If the guest is not in the room, leave a message (see sample below).
如果客人不在房间内，留下信息（样本见下）。
9.If the guest did not reply by 19:00 hours, check the room physically:
如果客人在19点时仍没有回复，则检查房间：
a) No luggage: probably the guest left without settling the bill (skipper) -or the Front Desk Agent forgot to check out the room in the system.
没有行李：客人可能没有结帐就离开（跑单）或者前台忘记将其离店房态输入系统。
b) Packed heavy luggage: most likely the guest checking out soon.
行李已经装载就绪：最有可能性的是客人即将离店。
c) Heavy luggage not packed: probably the guest is extending his stay
行李还没有装载：很有可能是客人要延迟其逗留。
d) Light luggage: probable skipper
轻装：可能跑单。
10.If there is still not reply at 20:00 hours and there is luggage in the room, extend the departure date of the guest with one day and keep following up with the guest in order to get the correct check out date.
如果在20点仍然没有回复，而行李仍在房间内，则延长其离店时间一天并和客人联系以更改其离店时间。
GUEST MESSAGE留言
Dear [GUEST NAME],
亲爱的×××（客人姓名）
We have noted that your check out date is today.
我们已经接到通知，您的离店时间是今天
In case you like to request a late check out or extend your stay, please do contact the Guest Services Officer at extension [EXTENSION NUMBER].
如果您期望延迟离店或继续住店，请与客户服务中心主管联系（电话号码是 ）。
Thank you.为感！
[YOUR NAME]
（你的姓名）
