酒店协助客人找寻丢失物件服务程序提要：如果没有关于客房部的关于遗失/发现物件的报告，联系物件遗失地点的部门主管或经理——如果没有任何发现则带客人到他所指出的地点
财务酒店协助客人找寻丢失物件服务程序
Objectives目标
*To ensure that the guest knows his loss is taken seriously and that everything is done to recover the lost item.
确保让客人知道其丢失的物件被认真处理，酒店会采取任何措施寻找其丢失物件。
Policy Statement
政策阐述
*It is the policy of the hotel to assist the guest in every way in locating his lost items
此项政策是酒店将协助客人采取所有方式找寻其丢失物件。
Procedures程序
1.Check with the guest the location where he lost his item.
与客人一起检查丢失物件的地点。
2.Contact the Housekeeping Department and ask if the item was found.
询问客房部是否发现客人的丢失物件。
3.If Housekeeping has the item the Lost & Found should be picked up by a Bellman and brought to the GSO together with a Lost & Found Claim Record Slip.
如果客房部发现物件，应该由服务员保留并随同遗失/发现物件声明单交由领班 。
4.Assist the guest in filling up the form completely.
协助客人全面填写表格。
5.If no Lost & Found was reported to Housekeeping, contact the Supervisor / Manager of the outlet where the item was lost – if nothing found take the guest to the outlet to point out where he was seated.
如果没有关于客房部的关于遗失/发现物件的报告，联系物件遗失地点的部门主管或经理——如果没有任何发现则带客人到他所指出的地点。
6.Get exact details of the item lost as well as the guest’s contact telephone number and address (out-side guests only).
记录相关遗失物件的详细资料和客人联系电话、地址（仅仅对店外客人）。
7.Inform Security Department of the case for further investigation
为进一步调查，通知保安部相关事件。
8.If the item can not be located, contact the guest the following day and explain that nothing is found so far, and should we locate their item we will contact them..
如果没有发现相关物件，在接下来几天联系客人并向其解释到目前为止仍一无所获。同时承诺一发现物件就与其联系。
