酒店突发事件的处理工作程序提要：为调查取证，保安部经理将与警察、法医联系，并通知总经理、驻店经理、宾客关系主任
更多资讯酒店突发事件的处理工作程序
1.investigation, and also will inform the General Manager, Resident Manager and the GRO.
为调查取证，保安部经理将与警察、法医联系，并通知总经理、驻店经理、宾客关系主任。
2.Security team members are to be stationed at the scene to prevent any unauthorized persons from entering the area. Safeguarding the belongings and valuables of the deceased is extremely important.
保安部员工必须各就各位以确保非相关人员进入相关地区。保护死者财务和贵重物品及其重要。
3.After investigation and certified death by the Police and Medical Practitioner, the deceased is then removed as soon as possible.
调查取证、法医坚定之后，应尽快将尸体运离现场。
4.The route of removal of the deceased should be through the back of the House to avoid any public attention.
在运离尸体的过程中应走后门，避免引起公众的注意。
5.If the deceased was traveling alone, attempt is made to contact his next of kin and contact the respective embassy.
如果死者为单身旅行者，应尽力联系其亲属和相关国家大使。
6.If the deceased was traveling with a friend or relative, a hotel team member should be arranged to assist for any arrangement.
如果死者是随亲属旅游，酒店应安排团队成员协助管理。
7.The belongings of the room should not be removed and the room to be double locked until the claimant arrives.
不得移动房间内相关物品，并将房间双锁，直到相关人员抵达。
8.Any inquiries from the public on the matter shall be directed to the PR Manager.
任何来自公众的事件，都直接交由公共关系经理处理。
9.The Settlement of the deceased will be dealt with by the management guidance.
死尸的解决必须在管理层的指导下进行。
10. An Incident Report is filled up for Management review and the incident is recorded down in the Assistant Manager log book.
必须做好事件报告以备管理层查阅，同时其经理助理也应该将其记录在日志上。
