酒店住客使用前厅保险箱服务程序提要：用所有的钥匙打开保险箱并且交给客人——不要盯着看客人的物件或客人，应该允许客人有足够的私人空间
源 自www.liushuye.com酒店住客使用前厅保险箱服务程序
Objectives
目标
*To give guests another option to store their valuable than their room
为客人提供除在客房内储存其贵重物品的选择。
Policy Statement
政策阐述
*It is the hotel’s policy to offer in-house guests the possibility of using the safety boxes of the Front Desk
该项政策是关于住店客人使用前厅保险箱的。
Procedures
程序
1.-Open the door for the guest.
为客人开门
2.Ask the guest to close the door behind him
要求客人当场关门。
3.Greet the guest and ask the guest for his key card holder to confirm guest name and room number.
向客人致意并向客人索要钥匙卡以确定客人名字和房间号码。
4.Ask the guest fill up the form for temporarily safety box usage from Accounting Department
要求客人填写来自财务部的保险箱使用临时表.
5.Chose a safety box according to size of the item.
根据尺寸等条款选择保险箱。
6.--Open the box with both keys and hand over the box to the guest – do
not stare at the items or at the guest but allow the guest privacy.
用所有的钥匙打开保险箱并且交给客人——不要盯着看客人的物件或客人，应该允许客人有足够的私人空间。
7.Give one key to the guest and put the other one back into the key Cabinet
交给客人一把钥匙，将其他钥匙放进钥匙箱。
8.Check the filed form, put the safe deposit number on the card and sign your name
检查文件表格，在卡片上填写保险箱号码和员工的名字。
9.File the second page of form according safety box number in the file for the safety box forms
根据文件里保险箱号码，为保险箱表格在第二页填写表格。
10.Attach the first copy of the form with guest registration card
将表格第一页的复印件与客人登记卡黏附在一起。
11.Anytime the guest requests for his safety deposit box, the guest should fill in the an identification record slip.
任何客人想使用保险箱，都必须填写鉴定记录单。
12.Compare with the filled form and file the slip with the original form
对照客人填写的表格和原始表格。
13.Record all status (-open, use, close) on the log-book whenever use the safe deposit box.
无论何时使用保险箱，都在记事本上记录情况（开、使用、关）。
Remarks:
备注:
- If a guest looses their safety box key, the AM must be informed, and together with Engineering, Security and the guest, the lock must be drilled -open. The guest will be charged for the replacement lock.
如果客人遗失其钥匙，通知经理助理，随同工程部、保安部、及客人用钻头开锁。配钥匙的费用由客人支付。
- If a guest checks-out without returning the key, the safety box will be -opened after the period stated on the safety deposit box request form
如果客人离店时没有归还钥匙，保险箱将在经历必要的要求状态后被开启。
- All safety box usage by staff should be approved by the concerned Department Head and the Front Office Manager
所有员工使用保险箱都必须由部门负责人和前厅部经理同意。
