酒店电梯故障处理程序提要：每部电梯都配有紧急报警按钮和警铃，直接连到监控中心.在确定电梯故障后，联系工程部，他们将联系维修单位
源自建筑资料酒店电梯故障处理程序
Standard
标准
To ensure lift failure is responded to immediately and should guest be trapped inside, that they have voice contact at all times.
任何时段确保在发生电梯故障时，酒店方能立即做出反映，随时用声音回应被困在里面的客人。
Procedure
程序
1.All hotel lifts are covered by a maintenance contract.
酒店电梯按规定定期保养。
2.Each lift has an emergency alarm button that rings a bell in the lift room situated on the CCTV room.
每部电梯都配有紧急报警按钮和警铃，直接连到监控中心。
3.Voice contact must be kept with people trapped inside at all times.
随时用声音回应被困在里面的客人。
4.Contact Engineering, after ascertaining which lift has the problem, they will contact a contract maintenance company.
在确定电梯故障后，联系工程部，他们将联系维修单位。
5.Ensure a Manager is on hand when guest emerges from lift.
当电梯围困客人的情形下，一定要确保有一名经理到场。
6.Tell them the reason where possible – especially in the case of “overloading”.
尽可能告诉他原因－特别是由于超载的原因。
7.Ensure refreshments are on hand if guests have been trapped for any length of time.
如果客人需要长时间被困时，现场确保准备好相应的点心饮料。
8.Take a list of all names and pass to GM for follow up letter.
准备好客人的名单，总经理事后将发慰问信。
