酒店住店客人庆贺生日服务程序提要：如果客人的生日和到达日期一致，前台应该认可客人的生日并用谨慎的态度祝愿客人在豪生酒店（酒店名）生日快乐
于 www.liushuye.com酒店住店客人庆贺生日服务程序
Objectives 目标
* To wish guest a happy birthday
祝愿客人生日快乐
* To provide guests with good hospitality
为客人提供人性化的服务
Policy
政策
* It is the policy of the hotel to recognize and present a birthday gift to all in house guests celebrating their birthday while staying in the hotel.
该项政策是酒店在客人住店期间认可和赠送所有住店客人生日礼物以庆贺其生日。
Procedures – Guest Service Manager
程序——大堂经理
1. Print and check the guest birthday report
打印并检查客人生日报告
2. Prepare the complimentary orders
准备免费的次序
Procedures – GRO
程序——宾客关系主任
1. Check the complimentary orders and wait till you receive the signed Birthday Cards from the Front Office Manager.
检查免费次序并等到你收到来自前台经理签名的生日卡片。
2. Pass all to the Room Service who will prepare the set up in the room.
将其分发到欲做房的客房部员工手中。
Procedures – Birthday upon Check In
程序——入住时的生日
1. -If the guest birthday is the same as the arrival day, the Front Desk Agent should recognize the date of birth and wish the guest a Happy Birthday on behalf of the Howard Johnson ( Hotel Name ), in a discreet manner, and not in front of the guest’s colleagues, or traveling companion(s).
如果客人的生日和到达日期一致，前台应该认可客人的生日并用谨慎的态度祝愿客人在豪生酒店（酒店名）生日快乐，但不可当着客人或旅行社同事的面。
2. After the check in the Front Desk Agent notifies the GRO
在前厅部办理入住手续后，前厅部应通知客户关系主任。
3. The GRO arranges that a card and the complimentary voucher will be sent to Room Service
宾客关系主任安排卡片和优惠券送至客房部。
Procedures – Birthday upon Check Out
程序——在离店时的生日
1. In case the guest birthday is on the same day as the departure day, the Guest Service Manager will prepare a gift and card signed by the ADOR.
如果客人生日与其离店时间相同，大堂经理将准备由房务总监签发的礼物和卡片。
2. The card and gift will be passed to the Front Desk who will surprise the guest upon check out.
卡片和礼物将被分发到前台以赠送给离店客人令其惊喜。
