酒店确保所有有需要有唤醒服务的客人接到电话的程序提要：如果仍然没有回应，总机人员应该通知客房部派人前去房间敲门，如果房间内没有回应，客房服务员应进入房间以查看情况
来源www.liushuye.com酒店确保所有有需要有唤醒服务的客人接到电话的程序
STANDARD OPERATING PROCEDURES
Subject: Unanswered Wake Up Call
Effective Date: June 01, 2008
Policy No: FO-GSM-037
Issued by: ADOR
Page: 1 of 1
Approved by:General Manager
Distribution: Executive Committee
Department Head A&B: All Associates Standard
标准
To ensure that every guest that requests a wakeup call, receives it.
确保所有有需要有唤醒服务的客人接到电话。
Procedure
程序
1.The following steps must be taken when hotel personnel respond to the unanswered wake –up call:
酒店员工对待无应答的唤醒服务应按下列步骤操作：
2.When the operator receives of an unanswered wake –up call he/ she must try again and allow the phone to ring at least 6 or 7 times.
对没有回应的唤醒服务，总机员工应再试一次，电话铃声起码响6至7此。
3.If there is still no response the operator will dispatch Housekeeping to knock on the room, no response from the room, the room attendant will enter the room to check the statue.
如果仍然没有回应，总机人员应该通知客房部派人前去房间敲门，如果房间内没有回应，客房服务员应进入房间以查看情况。
4.If a security officer is not available the hotel operator should contact the Guest Service Manager.
如果安保人员不在，总机员工应联系大堂经理。
5.If the room is on “DND” status, operator will contact DM for assistance.
如果房间显示请勿打扰状态，总机应联系大堂经理取得帮助。
6.This should be considered as a priority type of call and should be handled as quickly as possible.
电话方式联系不到该客人的情况，应尽快采用其他方案。
