Courtesy Service English 礼仪英语
◆欢迎和问候语 Greetings
Good morning (afternoon, evening), sir (madam).早上（下午、晚上）好，先生（夫人）
How do you do? 您好！（初次见面）
How do you do? 您好！
Glad to meet you. 很高兴见到您。
How are you? 您好吗？
Fine, thanks. And you? 好的，谢谢，您呢？
Welcome to our hotel (restaurant). 欢迎到我们酒店（餐厅）来。
Wish you a most pleasant stay in our hotel.愿您在我们酒店过得愉快.(客人刚入店时)
I hope you will enjoy your stay with us. 希望您在我们酒店过得愉快。（客人在酒店逗留期间）
Have a good time! 祝您过得愉快！
◆电话用语 Terms of Telephone
Good morning, Front Desk. Can I help you? 早上好， 前厅。请问有什么可以帮到您的？
Sorry, I’ve dialed the wrong number. 对不起，我拨错号了。
Please press 9 first and when you hear the dialing tone, press the number you want. 请先拨9，听到拨号音后再拨您所要的号码。
Hold on ,please. 请稍等。
Sorry. He is not in at the moment. 对不起，他现在不在。
Would you like to leave a message? 您要留口信吗？
Would you repeat that, please? 对不起，请再说一遍好吗？
I beg your pardon? 对不起，请再说一遍好吗？
◆祝贺语 Congratulations
Congratulations! 祝贺您!
Happy birthday! 生日快乐!
Happy New Year! 新年快乐!
Merry Christmas! 圣诞快乐!
Have a nice holiday! 节日快乐!
Wish you every success! 祝您成功!
◆答谢和应答语 Thanks and Responses
Thank you (very much). 谢谢您（非常感谢）。
Thank you for your advice (information, help). 感谢您的忠告（信息、帮助）。
It’s very kind of you. 您真客气。
You are welcome. 不用谢。
Not at all. 不用谢。
Don’t mention it. 不用谢。
It’s my pleasure. 非常高兴为您服务。
I’m glad that I can help.很高兴能帮到您。
I’m always at your service. 乐意为您效劳。
Thank you for staying in our hotel. 感谢您在我们酒店下榻。
◆道歉语 Apologies
I’m sorry. 很抱歉。
Excuse me. 对不起。
I’m sorry. It’s my fault. 很抱歉，那是我的过错。
Sorry to have kept you waiting. 对不起，让您久等了。
Sorry to interrupt you. 对不起，打扰您了。
I’m sorry about this. 我对此表示抱歉。
I do apologize for this. 我为此道歉。
Let’s forget it. 算了吧。
◆征询与应答语 Requests & Responses
Can (May) I help you?/ What can I do for you?我能为您做什么？
May I have your name? 能告诉我您的名字吗？
Just a moment, please. 请稍等一下。
I see. 我明白了。
All right. 好的。
That’s fine. 好极了。
Yes, of course./ Certainly./Sure. 当然可以。
◆指路用语 Giving Directions
It’s on the second (third) floor. 在二（三）楼。
Turn left/right. 往左/右转。
This way, please. 请这边走。
I’ll show you the way. 我带您走。
It’s at the end of the corridor. 在走廊尽头。
It’s in the lobby near the main entrance.. 在大厅靠近大门。
◆提醒用语 Remind Terms
Mind (Watch) your step. 请走好。
Please be careful. 请当心。
Don’t worry. 别担心。
Take it easy. 放心好了。
Please don’t leave anything behind.请别遗忘您的东西。
◆告别用语 Partings
Good-bye. 再见。
See you later.一会见。
Good night. 晚安。
Good-bye and hope to see you again. 再见，希望再见到您。
