一、Courtesy English
(1 )Good morning (afternoon, evening), sir (madam)
早上（下午、晚上）好，先生（夫人）。
（2）How do you do? 您好！（初次见面）
How do your do? 您好！
Glad to meet you. 很高兴见到你！
（3）Welcome to our hotel(restaurant, shop)
欢迎到我们酒店（餐厅，商场）来。
（4） I hope you will enjoy your stay with us.
希望您在我们酒店过得愉快（客人刚入店时）
I hope you are enjoying your stay with us.
希望你在我们酒店过得愉快（客人在饭店逗留期）
I hope you are enjoyed your stay with us.
希望你在我们酒店过得愉快(客人离店时)
（5）Good morning, Coffee shop/Chinese restaurant.
May I help you?
早上好，咖啡厅/中餐厅，我能为您做点什么？
（6）Sorry, He is not in at the moment. Would you like to leave a message?
对不起，他现在不在，您要留口讯吗？
(7) Pardon? I beg your pardon? 对不起，请再说一遍好吗？
(8) Thank you for your advice (Information help).
感谢您的忠告（信息 帮助）
(9) I am at your service.乐意为您效劳。
(10) Sorry to have kept you waiting. 对不起，让您久等了。
(11) Is there anything I can for you? 有什么能为您效劳？
(12) It’s on the second (third) floor. 在二（三）楼。
(13) Excuse me. Where is the washroom (restroom, elevator)? This way, please.
对不起，请问洗手间（电梯）在哪儿？请这边走。
(14) Turn left/right. 往右/右转。
(15) It’s in the basement at the end of the corridor.
在地下室走廊尽头。
(16) Please don’t leave anything behind. 请别遗忘您的东西。
(17) Take it easy.放心好了。
(18) Please don’t smoke here. 请不要在这里吸烟。
(19) Goodbye and hope to see you again.再见，希望再见到您。
(20)Have a nice trip! / Wish you a pleasant journey! Good luck!
一路平安！/ 祝您旅途愉快！
(21) Go straight. 一直向前走。
二、English for F&B Department:
(1) Sit down, please. Here is menu. May I take your order? /Are you ready to order, sir?
请坐，给您菜单，先生，您要点菜么？
(2) What would you like to have，coffee or tea?
您要咖啡还是茶?
(3) Would you like to have some wine with your dinner?
您用餐的时候要喝点酒吗？
(4) Service hours are: 6:00a.m. To 10:00a.m. For breakfast, 11:30a.m.to12:00p.m. for lunch, 5:30p.m.to 9:30p.m.dor dinner.
餐厅供应时间是：早餐6点半到10点，午餐11点半到下午2点，晚餐5点半到9点半。
（5） Here is the bill. Please sign it.
这是您的账单，请签字。
（6） Will this table be all right?
这个座位好吗？
（7） Would you like to start with a glass of beer?
先喝一杯啤酒好吗？
（8） Here are the menus and wine list.
这是菜单和酒水单。
（9） What vegetable would you like with your fish?
吃鱼时您想配点什么蔬菜呢？
（10） How do you like Chinese food?
您喜欢中国菜吗？
（11） What do you think of our service?
您对我们的服务有什么意见？
（12） How would you like your steak cooked? Rare Medium, or well done?
牛排怎么做？三分熟，半熟还是熟透？
（13） I’m afraid it’s against the hotel’s regulations .
这是违反饭店的规章制度。
（14） In our hotel we don’t accept tips . It’s our pleasure to serve our guests well. Thank you all the same.
我们饭店是不收小费的，我们为客人服务好感到高兴，还是要谢谢您。
（15） We’ll give you a 10%(tent percent) discount after 8p.m. o’clock.
晚上8点以后，我们给您九折优惠。
（16） We’ll after tour guides complimentary breakfasts.
我们给陪同提供免费午餐。
(17) I’d like to reserve a table for four for this evening at 8
我想预定一张今晚8点四人的餐位。
（18）I’m afraid you’ll have to pay for the damage.
你必须赔偿。
（19）Thank you for telling us about it .I’ll look into the matter right away.
谢谢您告诉我们。我马上去处理这事。
（20）I assure you it won’t happen again.
我保证此类事不在发生。
（21）I can’t guarantee anything, but I’ll try my best.
我不能保证，但我会尽力而为。
（22）Have you made a reservation?/Do you have a reservation?
您预定过了吗？
（23）How many people are there in your party?/For how many people?
你们一共有几位？
（24）I’d like to reserve a table by the window.
我想预定一下靠窗的餐位。
（25）How about a table in the corner of the restaurant ?
餐厅角落的餐位好吗？
（26）We are open until 12:00p.m,but our last order for dinner is at 11:00p.m.
我们一直营业到晚上12点，但晚餐点菜的截止时间是11点。
（27）I’m sorry ,sir , the restaurant is full now/today .
对不起，先生，现在/今天我们的预定已满。
（28）Please sit at the same table for each meal.
请你们每一顿饭坐在同一个餐位上。
（29）Since you are group guests ,we’ve arranged a set menu for you .If you want to have extra food; you should also pay extra for it.
因为您们团体客人,我们已替你们安排了套菜,假如你们想另外加菜的话,你们得另付费用。
(30) I’m sorry, we’re filled up right now, but do you mind waiting for a while.
对不起,这会儿都挤满了.可是您能不能等一会儿.
(31) We will have you seated as soon as possible.
一有空,我们马上给您安排位置.
(32) Would you like smoking area or no-smoking area?
你喜欢吸烟区还是非吸烟区?
(33) I’m sorry; sir .The table has been reserved. There is a sign on it.
对不起,先生.这张桌子已经有人预定了.上面有个标签.
(34) Your dining coupons only include soft drinks. I’m afraid you have to Pay extra for it.
您的餐券只包括软饮料,我想如果您能要这个的话得额外付费.
(35) What would you like to follow?
您下一道点什么呢?(这也是请客点菜的套话?)
(36) We serve soybean milk or rice gruel instead of coffee and juice.
我们供应豆浆或白米粥来代替咖啡和果汁.
(37) Please wait for a moment. I’ll bring it for you right away.
请稍等一小下,菜马上就上来.
(38) What kind of food (rink, juice, dessert) would you like?
